Format: Multiple Choice
Duration: 90 Minutes
Exam Price: $
Number of Questions: 58
Passing Score: 62%
Validation: This exam has been validated against 22A/22B/22C/22D/23A/23B.
Policy: Cloud Recertification
Earn associated certifications : Passing this exam is required to earn these certifications. Select each certification title below to view full requirements.
Oracle Service Center 2023 Certified Implementation Professional
Prepare to pass exam: 1Z0-1038-23
An Oracle Service Center 2023 Implementation Professional has demonstrated the knowledge required to create queues and assignments, implement automation and customization of user interfaces and business processes, set up processes between Customers and Agents, and create and manage Reports. Individuals who earn this certification can configure, administer, and use the Service Center with the Service Console and Browser UI.
If you have a valid Oracle Service Center Implementation Professional Certification, and your credential has not expired, you can maintain your certification by taking the corresponding shorter Delta exam.
Login to Oracle CertView to check if your certification credential has expired or is still valid.
Check the Oracle Recertification Policy to see if you qualify.
Take recommended training
Complete one of the courses below to prepare for your exam (optional):
Become a B2C Service Certified Service Center Implementer
Additional Preparation and Information
A combination of Oracle training and hands-on experience (attained via labs and/or field experience), in the learning subscription, provides the best preparation for passing the exam.
Review exam topics
B2C Service Products and Services
Explain B2C Service products and services
Describe Service Level Agreements
Create queues, assignments, and standard application menus
Service Console Core Features and Access
Perform an initial setup and set up the Service Console
Describe Core Business Objects
Set Up Navigation, Permissions and User Accounts
Explain configuration settings
Perform export/import with Element Manager
Use Data Lifecycle Management
B2C Service User Interface and Processes
Describe message bases
Implement user Interface modifications and automation (workspaces)
Implement workflow
Create workspaces for the Browser User Interface
Processes between Customers and Agents
Describe agent assistance
Describe standard text and variables
Create message templates
Describe mail and mailboxes
Generate outreach and feedback
Create business rules
Configure chat and cobrowse
Configure advanced routing
Configure Guided Assistants
Work with International Data
Configure Products, Categories, and Dispositions
Configure Service Level Agreements
Audit Fields
Create Enhanced Business Rules
Reports
Describe B2C Service Analytics
Customize reports
Share reports
B2C Service Service Console Extensions
Configure add-ins
QUESTION 1
Which four types are used by incidents queues?
A. FIFO
B. Round Robin (Logged In)
C. LIFO
D. Quick
E. Round Robin (All)
F. Standard
G. Advanced Routing
Answer: BEFG
QUESTION 2
How many rows can be returned by a tabular query?
A. Unlimited
B. 100000
C. 100
D. 10000
E. 1000
Answer: E
QUESTION 3
Which five actions should you perform to configure advanced routing?
A. Configure collaboration with external users who are not agent desktop users.
B. Add product and category fields to the Live Help page of the Customer Portal.
C. Create and activate a rule to route incidents to the advanced routing incident queue.
D. Add Access Control to a navigation set.
E. Define products and categories.
F. Assign guided assistance permission to a profile.
G. Assign advanced routing permissions to a profile.
H. Create an advanced routing incident queue.
Answer: ACDEG
QUESTION 4
Which six actions initiate the business rules engine to run their configured logic?
A. An agent edits contacts, incidents, organizations, or tasks.
B. A customer creates an incident in the end user portal.
C. A customer updates contact details via the end-user pages.
D. The rules engine is updated.
E. A customer adds more information to their incident via the end-user pages.
F. An agent creates or edits an answer.
G. An administrator compiles the rules engine.
H. An agent views the rule log.
I. An agent edits an opportunity.
J. An agent runs an incident report.
Answer: ADEFGJ
QUESTION 5
Which six actions can have a null value?
A. Set SLAs
B. Set Agent
C. Set Assigned
D. Set Mailbox
E. Set Status
F. Set Fields
G. Set Product
H. Set Category
I. Set Queue
J. Set Disposition
Answer: ADFIJ
Make The Best Choice Chose – Joogate
Make yourself more valuable in today’s competitive computer industry Joogate’s preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. We provide the most excellent and simple method to pass your Oracle Oracle Cloud Solutions 1Z0-1038-23 exam on the first attempt .
will prepare you for your exam effectively. 1Z0-1038-23 Study Guide. Your exam will download as a single 1Z0-1038-23 PDF or complete 1Z0-1038-23 preparation material as well as over +4000 other technical exam PDF and study material downloads. Forget buying your prep materials separately at three time the price of our – skip the 1Z0-1038-23 audio exams and select the one package that gives it all to you at your discretion: 1Z0-1038-23 Study Materials featuring the study material.
Joogate 1Z0-1038-23 Exam Prepration Tools
Joogate Oracle Oracle Cloud Solutions preparation begins and ends with your accomplishing this credential goal. Although you will take each Oracle Oracle Cloud Solutions online test one at a time – each one builds upon the previous. Remember that each Oracle Oracle Cloud Solutions exam paper is built from a common certification foundation.
1Z0-1038-23 Exam preparation materials
Beyond knowing the answer, and actually understanding the 1Z0-1038-23 test questions puts you one step ahead of the test. Completely understanding a concept and reasoning behind how something works, makes your task second nature. Your 1Z0-1038-23 quiz will melt in your hands if you know the logic behind the concepts. Any legitimate Oracle Oracle Cloud Solutions prep materials should enforce this style of learning – but you will be hard pressed to find more than a Oracle Oracle Cloud Solutions practice test anywhere other than Joogate.
1Z0-1038-23 Exam Questions and Answers with Explanation
This is where your Oracle Oracle Cloud Solutions 1Z0-1038-23 exam prep really takes off, in the testing your knowledge and ability to quickly come up with answers in the 1Z0-1038-23 online tests. Using Oracle Cloud Solutions 1Z0-1038-23 practice exams is an excellent way to increase response time and queue certain answers to common issues.
1Z0-1038-23 Exam Study Guides
All Oracle Oracle Cloud Solutions online tests begin somewhere, and that is what the Oracle Oracle Cloud Solutions training course will do for you: create a foundation to build on. Study guides are essentially a detailed Oracle Oracle Cloud Solutions 1Z0-1038-23 tutorial and are great introductions to new Oracle Oracle Cloud Solutions training courses as you advance. The content is always relevant, and compound again to make you pass your 1Z0-1038-23 exams on the first attempt. You will frequently find these 1Z0-1038-23 PDF files downloadable and can then archive or print them for extra reading or studying on-the-go.
1Z0-1038-23 Exam Video Training
For some, this is the best way to get the latest Oracle Oracle Cloud Solutions 1Z0-1038-23 training. However you decide to learn 1Z0-1038-23 exam topics is up to you and your learning style. The Joogate Oracle Oracle Cloud Solutions products and tools are designed to work well with every learning style. Give us a try and sample our work. You’ll be glad you did.
1Z0-1038-23 Other Features
* Realistic practice questions just like the ones found on certification exams.
* Each guide is composed from industry leading professionals real Oracle Oracle Cloud Solutionsnotes, certifying 100% brain dump free.
* Study guides and exam papers are help you prepare effectively or .
* Designed to help you complete your certificate using only
* Delivered in PDF format for easy reading and printing Joogate unique have you dancing the Oracle Oracle Cloud Solutions jig before you know it
* Oracle Cloud Solutions 1Z0-1038-23 prep files are frequently updated to maintain accuracy. Your courses will always be up to date.
Get Oracle Cloud Solutions ebooks from Joogate which contain real 1Z0-1038-23 exam questions and answers. You WILL pass your Oracle Cloud Solutions exam on the first attempt using only Joogate’s Oracle Cloud Solutions excellent preparation tools and tutorials.
