About the Exam
Candidates are encouraged to use this document to help prepare for the CompTIA A+ 220-1201 certification exam.
In order to receive the CompTIA A+ certification, you must pass two exams: Core 1 (220-1201) and Core 2 (220-1202).
The CompTIA A+ Core 1 (220-1201) and Core 2 (220-1202) certification exams will verify the successful candidate has the knowledge and skills required to:
• Install, configure, and maintain computer equipment, mobile devices, and software for end users.
• Service components based on customer requirements.
• Understand networking basics and apply basic cybersecurity methods to mitigate threats.
• Properly and safely diagnose, resolve, and document common hardware and software issues.
• Apply troubleshooting skills and provide customer support using appropriate communication skills.
• Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in
• corporate environments.
EXAM ACCREDITATION
The CompTIA A+ Core 1 (220-1201) and Core 2 (220-1202) exams are accredited by ANSI to show compliance with the ISO 17024 standard and, as such, undergo regular reviews and updates to the exam objectives.
EXAM DEVELOPMENT
CompTIA exams result from subject matter expert workshops and industry-wide survey results regarding the skills and knowledge required of an IT professional.
COMPTIA AUTHORIZED MATERIALS USE POLICY
CompTIA Certifications, LLC is not affiliated with and does not authorize, endorse, or condone utilizing any content provided by unauthorized third-party training sites (aka “brain dumps”). Individuals who utilize such materials
in preparation for any CompTIA examination will have their certifications revoked and be suspended from future testing in accordance with the CompTIA Candidate Agreement. In an effort to more clearly communicate CompTIA’s exam policies on use of unauthorized study materials, CompTIA directs all certification candidates to the CompTIA Certification Exam Policies. Please review all CompTIA policies before beginning the study process for any CompTIA exam. Candidates will be required to abide by the CompTIA Candidate Agreement. If a candidate has a question as to whether study materials are considered unauthorized (aka “brain dumps”), they should contact
PLEASE NOTE
The lists of examples provided in bulleted format are not exhaustive lists. Other examples of technologies, processes, or tasks pertaining to each objective may also be included on the exam, although not listed or covered in this
objectives document. CompTIA is constantly reviewing the content of our exams and updating test questions to be sure our exams are current, and the security of the questions is protected. When necessary, we will publish updated
exams based on existing exam objectives. Please know that all related exam preparation materials will still be valid.
TEST DETAILS
Required exam A+ Core 1 (220-1201)
Number of questions Maximum of 90
Types of questions Multiple-choice and performance-based
Length of test 90 minutes
Recommended experience 12 months of hands-on experience in an IT support specialist job role
Passing Score 675 (on a scale of 100–900)
The table below lists the domains measured by this examination and the extent to which they are represented.
TROUBLESHOOTING METHODOLOGY KNOWLEDGE
During the job task analysis workshop for the A+ 220-1200 series, subject matter experts deemed the troubleshooting methodology an effective best practice that new job incumbents should be aware of and leverage as they engage
in troubleshooting new issues on the job. However, while this methodology is practical, the decision was made to not include it in the exam. While the methodology itself will not be tested, there remains an emphasis on
troubleshooting within the job role context. Therefore, the troubleshooting methodology section appears here as part of this “competency standard” but does not constitute a formal objective or part of the A+ certification exam.
Training institutions that prepare individuals with very little technical knowledge and experience are encouraged to leverage this methodology, especially when such individuals might be applying for their first IT job.
The troubleshooting methodology includes the following steps:
• Identify the problem.
• Establish a theory of probable cause (question the obvious).
– Research knowledge base/internet, if applicable.
• Test the theory to determine the cause.
• Establish a plan of action to resolve the problem and implement the solution.
• Verify full system functionality and, if applicable, implement preventive measures.
• Document findings/lessons learned, actions, and outcomes.
DOMAIN PERCENTAGE OF EXAMINATION
1.0 Mobile Devices 13%
2.0 Networking 23%
3.0 Hardware 25%
4.0 Virtualization and Cloud Computing 11%
5.0 Hardware and Network Troubleshooting 28%
Total 100%
Sample Question and Answers
QUESTION 1
[Virtualization and Cloud Computing]
Which of the following is an advantage of using a hybrid cloud instead of a public cloud?
A. Ability to reduce management overhead
B. Ability to use cross-platform virtualization
C. Ability to meet data residency requirements
D. Ability to leverage IaaS and PaaS
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
A hybrid cloud combines on-premises infrastructure with public cloud services. One significant
advantage is that it allows organizations to keep sensitive data in a private environment to meet
regulatory or data residency requirements, while still utilizing the scalability and cost-efficiency of
the public cloud for other workloads. This ensures compliance with legal mandates about data location.
Reference: “CompTIA A+ Complete Study Guide” by Quentin Docter ” Chapter 8, “Virtualization and
Cloud Computing”, page 488. Also supported in CompTIA A+ Exam Objectives220-1201under section 4.1.
QUESTION 2
[Hardware]
Which of the following tools would a technician use to connect wires to an RJ45 connector?
A. Crimper
B. Cable stripper
C. Punchdown
D. Loopback plug
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
A crimper is specifically used to attach RJ45 connectors to the ends of network cables. It pressesthe
connector pins into the cable’s wires, establishing a secure electrical connection. A punchdown tool
is used for wiring patch panels or keystone jacks, not for attaching connectors.
Reference: “CompTIA A+ Complete Study Guide” by Quentin Docter ” Chapter 3, “Cables and
Connectors”, page 162. Also outlined in the220-1201objectives under 3.1.
QUESTION 3
[Virtualization and Cloud Computing]
A company deploys server machines in a public cloud. Which of the following cloud service models is this an example of?
A. Platform as a service
B. Anything as a service
C. Infrastructure as a service
D. Software as a service
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Infrastructure as a Service (IaaS) provides virtualized computing resources over the internet. This
includes virtual servers, storage, and networking. Deploying server machines falls under IaaS since
the organization is responsible for managing the OS and applications on top of the infrastructure.
Reference: “CompTIA A+ Complete Study Guide” by Quentin Docter ” Chapter 8, “Virtualization and
Cloud Computing”, page 488-490. Also found in the220-1201objectives, section 4.1.
QUESTION 4
[Hardware and Network Troubleshooting]
A customer reports their tablet was recently dropped on the ground. The tablet has a small crack in
one corner of the display, and it does not charge when plugged in. Which of the following should a technician do first?
A. Perform a hard restart.
B. Replace the battery
C. Inspect the USB-C port for damage
D. Run diagnostics on the digitizer
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Physical damage from dropping a tablet may often affect ports or connectors. Before taking deeper
diagnostic or replacement steps, it’s important to visually inspect the USB-C charging port for
damage or debris. If the port is damaged, charging issues can occur regardless of battery health.
Reference: “CompTIA A+ All-in-One Exam Guide, 11th Edition” by Mike Meyers ” Chapter 25,
“Maintaining and Securing Mobile Devices”, page 879.
QUESTION 5
[Networking]
A customer needs to install a new printer in their network.
The customer reports that users had intermittent connectivity issues with previous printers.
Which of the following should the technician configure on the new printer to prevent this issue?
A. Gateway IP address
B. DHCP IP address
C. Static IP address
D. Public IP address
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Intermittent connectivity issues with network printers are commonly caused by changing IP
addresses when using DHCP. Assigning a static IP address ensures that the printer is always reachable
at the same IP address by client machines.
Reference: “CompTIA A+ Complete Study Guide” by Quentin Docter ” Chapter 4, “Printers and
Multifunction Devices”, page 241.
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