To achieve the professional designation of ServiceNow Certified Implementation Specialist – Field Service Management from the ServiceNow, candidates must clear the CIS-FSM Exam with the minimum cut-off score. For those who wish to pass the ServiceNow Field Service Management Implementation Specialist certification exam with good percentage, please take a look at the following reference document detailing what should be included in ServiceNow CIS�’Field Service Management Exam preparation.
The ServiceNow CIS-FSM Exam Summary, Body of Knowledge (BOK), Sample Question Bank and Practice Exam provide the basis for the real ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM) exam. We have designed these resources to help you get ready to take ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM) exam. If you have made the decision to become a certified professional, we suggest you take authorized training and prepare with our online premium ServiceNow Field Service Management Implementation Specialist Practice Exam to achieve the best result.
ServiceNow CIS-FSM Exam Summary:
Exam Name ServiceNow Certified Implementation Specialist – Field Service Management
Exam Code CIS-FSM
Exam Fee USD $450
Exam Duration 180 Minutes
Number of Questions 60
Passing Score Pass / Fail
Format Multiple Choice Questions
Books / Trainings Field Service Management (FSM) Fundamentals
Field Service Management (FSM) Implementation
Schedule Exam Webassessor
Sample Questions ServiceNow CIS�’Field Service Management Exam Sample Questions and Answers
Practice Exam ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM) Practice Test
Topic Details Weights
Field Service Management Fundamentals – 50%
– Field service types, modules and industry use cases.
– Field Service Management solution features
– Process lifecycle, personas, roles, and related terminology
– Work order initiation, qualification, scheduling and dispatch, and delivery and confirmation activities
– Time recording for FSM
– Managing agent and team calendars
– Managing field service skills
Implementation Planning – 5%
– Preparation activities stakeholders, and good practices
– ServiceNow maturity levels
– Integrations with applications and data sources
Implementing Field Service Processes – 38%
– Establishing foundational data (locations, groups, users, customer accounts, contacts, stockrooms, and assets)
– Configuring field service business process, assignment, and add-ons
– Configuring work order templates, skills, and questionnaires
– Planned maintenance
– Inventory management and parts sourcing and transfer process
– Scheduling and dispatch features, processes, and automation
– Advanced time recording, rate types, labor rate cards, and time sheet policies
Implementing Related Processes – 7%
– Customer experience features
– Appointment Booking configuration
– Targeted communications
– Contextual knowledge
– Advanced and extended capabilities
– Set up and usage of Now Agent mobile application
Both ServiceNow and veterans who’ve earned multiple certifications maintain that the best preparation for a ServiceNow CIS-FSM professional certification exam is practical experience, hands-on training and practice exam. This is the most effective way to gain in-depth understanding of ServiceNow CIS�’Field Service Management concepts. When you understand techniques, it helps you retain ServiceNow Field Service Management Implementation Specialist knowledge and recall that when needed.
Sample Question and Answers
QUESTION 1
A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?
A. Reactive field service
B. Internal field service
C. External field service
D. Predictive field service
Answer: B
QUESTION 2
What field service model is used for maintenance at regular intervals?
A. Predictive
B. Project
C. Reactive
D. Planned
Answer: D
QUESTION 3
What state must a work order request be in to set dependencies for work order tasks?
A. Draft
B. Approved
C. Qualified
D. Waiting Approval
E. Awaiting Qualification
Answer: E
QUESTION 4
What do administrators use to create questionnaires for work orders and work order tasks?
A. Process Automaton Designer
B. Targeted Communication
C. Survey Designer
D. Assessment Designer
Answer: C
QUESTION 5
When can work order tasks be dispatched?
A. Parts have been sourced
B. Field agent is assigned
C. Customer books an appointment
D. Dispatch group is assigned
Answer: B
QUESTION 6
Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?
A. Outlook calendar
B. Agent calendar
C. Team calendar
D. Google calendar
Answer: C
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