Exam Code: PEGACPDC25V1
Language: English
Retirement Date: N/A
60 Questions
1 hr 30 mins
Passing Score: 70%
Applies to: Pega Customer Decision Hub ’25
Exam Code: PEGACPDC25V1
Language: English
Retirement Date: N/A
Beginner English
Prerequisites Decisioning Consultant
The Certified Pega Decisioning Consultant certification is for professionals participating in the design and development of a Pega Customer Decision Hubâ„¢ solution. This certification validates you have the skills to apply design principles of Next-Best-Action Designer, 1:1 Operations Manager, Decision Strategies, and Predictive Analytics.
Exam topics
Next-Best-Action concepts (12%)
One-to-one customer engagement
Customer engagement blueprint
Optimize the customer value in the contact center
Essentials of always-on outbound
Define the starting population
Optimize the next-best-action strategy
Actions and treatments (12%)
Define and manage customer actions
Present a single offer on the web
Define an action for outbound
Engagement policies (15%)
Define customer engagement policies
Create an engagement strategy
Create and manage customer journeys
Contact policy and volume constraints (13%)
Avoid overexposure of actions
Avoid overexposure of actions on outbound
Limit action volume on outbound
AI and Arbitration (8%)
Action arbitration
Action prioritization with AI
Prioritize actions with business levers
Channels (10%)
Real-time containers
Create a real-time container
Send offer emails
Share action details with third-party distributors
Decision strategies (15%)
Create and understand decision strategies
Create engagement strategies using customer credit score
Business agility in 1:1 customer engagement (15%)
Agility in a customer engagement project
Change management process
Building your business operations team
Life cycle of a change request
Change request types
Managing Brand Voice with Pega GenAI
Launching a new offer on web
Updating existing actions
Updating actions in bulk
Enhanced email editor
Implementing business changes using Revision Manager
Sample Question and Answers
QUESTION 1
U+ Bank observes that some customers receive the same credit card offer multiple times within a short period, which results in dissatisfaction.
The bank wants to suppress a specific credit card offer if it has been shown three times within seven days.
What should you configure in the Contact Policy to prevent a specific credit card offer from being
shown to a customer more than three times in seven days?
A. Set the Tracking Level to Group and the Outcome Type to Impressions.
B. Set the Tracking Level to Group and the Outcome Type to Clicks.
C. Set the Tracking Level to Action and the Outcome Type to Impressions.
D. Set the Tracking Level to Action and the Outcome Type to Clicks.
Answer: C
Explanation:
QUESTION 2
A mortgage company defines a new suppression policy to limit promotional emails for home loan
offers. The policy is complete, but it must be applied to all to home loan actions. The implementation
team must associate this policy with the appropriate business structure.
Where should the team associate the contact policy to apply it to home loan promotions?
A. The Engagement policy tab to apply the policy to home loan action group.
B. The Contact policy configuration to update outcome tracking preferences only.
C. The Constraints tab to edit customer contact limits for email channels.
D. The Designer settings to modify global suppression rules for home loan action group.
Answer: A
Explanation:
QUESTION 3
In the following figure, a volume constraint uses the Return any action that does not exceed
constraint mode with the three following action type constraints that have remaining limits:
1.Maximum 50 Daily with Action: Protect Your Device, 5 remaining
2.Maximum 75 Daily with Action: MyFone Buds, 7 remaining
3.Maximum 25 Daily with Action: MyFone AirPods Pro, 0 remaining
A customer, CUST-01, qualifies for all the three actions. Given this scenario, how many actions does
the system select for CUST-01 in the outbound run?
A. 3
B. 0
C. 2
D. 1
Answer: C
QUESTION 4
A financial services organization introduces a new policy that limits each customer to two
promotional emails per month. To meet compliance requirements, the implementation team must
configure this limit in the Next-Best-Action Designer.
Which configuration steps achieve the desired email frequency limit?
A. Set customer contact limits for the email channel with a two-message monthly restriction.
B. Configure an engagement policy that applies email limits to customer groups only.
C. Create a suppression policy that uses a two-email threshold and a monthly tracking period.
D. Establish context-level limits that track two monthly interactions across channels.
Answer: A
QUESTION 5
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the
following volume constraint Is applied, how many actions are delivered by the outbound run?
A. 75 emails 25 SMSes
B. 100
C. 75 SMSes and 25 emails
D. 150
Answer: B
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