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820-421 BTASBVA Applying Cisco Specialized Business Value Analysis Skills Exam Number 820-421 BTASBVA Associated Certifications Accelerating Sales This exam tests a candidate’s knowledge of specialized skills required to discover customer business transformation challenges, identify relevant Cisco architectures / solutions, frame a business case and gain stakeholder buy-in for implementation. Exam Topics The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice. Prepare for Requirements Gathering Capture insight from existing relationships Obtain and review customer records Consult internal SMEs about the customer Capture insight from external sources Review information published by the company Review information published by 3rd parties Review information from Partner Ecosystem SMEs Identify customer expectations of a solution provider Identify and resolve gaps in knowledge about the company or stakeholders Populate an unrefined Business Model Canvas Capture Requirements Establish credibility to create customer confidence in your analysis skills Conduct stakeholder analysis Prepare meeting and plan for requirements gathering / discovery Conduct discovery meetings Document findings of discovery meetings Build a Business Motivation Model Build a refined Business Model Canvas Define Architecture Concepts Define the business architecture approach Explain the difference between current and future state business capabilities Distinguish between an architectural blueprint and a roadmap Describe the features and benefits of using a reference model Distinguish between viewpoints and levels of requirements Refine Business Needs & Perform Business Transformation (Architectural) Analysis Use the Business Model Canvas (BMC) to verify the business “as-is” state Define pain points and opportunities for the customer Identify target state capabilities using a “to be” BMC Perform gap analysis and document pain points / opportunities Perform a customer value chain analysis Extend the requirements analysis Identify relevant business scenarios Exploit business use cases Create Business Design and Deliver Solution Recommendations Identify the Cisco Smart Solutions that address pain points and opportunities Identify other Cisco and partner solutions to further address pain points and opportunities Visually map solutions vs. capabilities required Describe the business benefits from identified solutions Identify solution inter-dependencies, risks, and assumptions Draft presentation describing solution recommendation in business terms Present recommendations to stakeholders Create Business Case Identify first pass view of investments, costs, risks, and benefits Create an executive summary covering investment, costs, risks, and major benefit areas Create a short introduction with business case scope and focus Define and document assumptions Define and document financial and non-financial benefits Identify potential solution options Select and justify recommended solution option Consolidate data, results and assumptions into business case template Present business case to relevant stakeholders and gain buy-in Create Implementation Roadmap Define implementation strategy Define high level implementation timelines Define requirements for resources from customer, Cisco, partner, and others Define interim implementation base camps Prepare work packages per business capability Produce an implementation roadmap with backup Present implementation roadmap to relevant stakeholders and gain buy-in Measure Benefits Realization Confirm customer expectations about benefits and risks Quantify and document funding and staff required to measure benefits Describe activities and/or changes (roles, processes, behaviors) required to achieve benefits Identify, describe, and plan benefit measurement and tracking activities Define contingencies to address obstacles in measuring benefits Assess the level of benefit attainment and compare to projected targets Capture and describe obstacles to benefit attainment Deliver findings of actual benefits vs. expected benefits with recommendations Make The Best Choice Chose – Joogate Make yourself more valuable in today’s competitive computer industry Joogate’s preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. 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