Description
Candidates for this exam are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Teams Rooms and Microsoft Surface Hub. Collaboration communications systems engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices by using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Management portal, and the Microsoft Call Quality Dashboard. They deploy and configure Teams Phone with PSTN connectivity through Teams Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Collaboration communications systems engineers work with Teams administrators, Microsoft identity and access administrators, and Microsoft 365 administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers. Schedule exam Exam MS-721: Collaboration Communications Systems Engineer Languages: English Retirement date: none This exam measures your ability to accomplish the following technical tasks: plan and design collaboration communications systems; configure and manage Teams meetings and events; configure and manage Teams Phone; and configure and manage Teams Rooms and devices. Skills measured Review the study guide linked in the preceding βTipβ box for more details about the skills measured on this exam. Plan and design collaboration communications systems (30β35%) Configure and manage Teams meetings and events (10β15%) Configure and manage Teams Phone (35β40%) Configure and manage Teams Rooms and devices (15β20%) About the exam Languages Some exams are localized into other languages. You can find these in the Schedule Exam section of the Exam Details webpage. If the exam isnβt available in your preferred language, you can request an additional 30 minutes to complete the exam. Note The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam. Note Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used. Skills measured Audience profile Candidates for this exam are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Teams Rooms and Microsoft Surface Hub. Collaboration communications systems engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices by using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Management portal, and the Microsoft Call Quality Dashboard. They deploy and configure Teams Phone with PSTN connectivity through Teams Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Collaboration communications systems engineers work with Teams administrators, Microsoft identity and access administrators, and Microsoft 365 administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers. Plan and design collaboration communications systems (30β35%) Configure and manage Teams meetings and events (10β15%) Configure and manage Teams Phone (35β40%) Configure and manage Teams Rooms and devices (15β20%) Plan and design collaboration communications systems (30β35%) Plan and design Teams meetings Plan and design Teams meeting policies and settings Plan for PSTN audio conferencing Plan for Teams live events Compare capabilities and features of Teams Core and Teams Premium Recommend meeting types based on business requirements (virtual appointments, webinars, live events, and Teams meetings) Design Teams policy packages (includes meeting policies, calling policies, and live events policies) Recommend methods for assigning policies Plan and design Teams Phone and PSTN connectivity Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts Identify PSTN connectivity requirements Plan for Teams Phone Mobile Plan for Operator Connect Plan for Communication Credits Plan usage scenarios for service and user phone numbers Choose between porting and acquiring phone numbers Plan a solution to acquire or port phone numbers Recommend Teams Phone devices Plan for and recommend analog devices, SIP handsets, and SIP devices Recommend when to use Survivable Branch Appliances (SBAs) Plan and design Direct Routing call flows Recommend a Session Border Controller (SBC) solution based on PSTN connectivity Identify an appropriate compliance recording solution Identify an appropriate certified contact center solution Plan for SBC and SBA updates Plan and design Teams-certified device solutions Recommend a room configuration based on the meeting space Recommend a room configuration based on customer and business requirements Compare capabilities and features of Teams Rooms Basic and Teams Rooms Pro Recommend a Teams Rooms device platform (Android vs. Windows vs. Surface Hub) Recommend Teams-certified devices Recommend Teams Rooms certified components Recommend when to use coordinated meetings Recommend when to use Cloud Video Interop (CVI) or Direct Guest Join Identify the requirements for a Microsoft Exchange Online resource account Identify the enrollment requirements for Microsoft Intune Plan for advanced features on shared devices Prepare the network for the deployment of Teams Perform a network analysis by using the Microsoft Teams Network Assessment Tool Determine network readiness for Teams Determine eCDN requirements for Teams live events Specify the network configuration for certified devices Determine network requirements by using the Network planner for Teams Specify the optimal network architecture for Teams Specify Teams Quality of Service (QoS) requirements and policies Validate local internet breakout strategy for client media optimization Validate VPN split tunneling Validate DNS resolves to the nearest point of entry in Microsoft 365 Configure Teams for QoS Configure Media Bit Rate (MBR) Create and assign a network roaming policy Configure the network topology Configure tenant data upload for the Microsoft Call Quality Dashboard Configure Microsoft Power BI reports for the Microsoft Call Quality Dashboard Configure reporting labels for Call Analytics Troubleshoot call failures and session quality Troubleshoot a missing dial pad Troubleshoot calling issues by using self-help diagnostics in the Microsoft 365 admin center Troubleshoot Azure AD sign-in issues for Teams phones Interpret Teams media flows Troubleshoot tenant dial plans by using regular expressions and PowerShell Interpret E.164 normalization rules to resolve dialing issues Interpret reverse number lookup to resolve caller ID issues Diagnose call failures Troubleshoot dynamic emergency address by using client debug logs Troubleshoot Teams client media issues by using the Microsoft Remote Connectivity Analyzer for Teams Troubleshoot calls by using Advanced Call Analytics Troubleshoot calls by using the Microsoft Call Quality Dashboard Inspect PSTN usage reports for SIP call failures Configure and manage Teams meetings and events (10β15%) Configure and manage Teams meetings Create and manage meeting policies Configure meeting settings Configure and manage Teams webinars Configure and manage Teams Premium meeting features Create and manage Teams meeting templates Configure and manage audio conferencing Configure audio conferencing for Teams Configure a default audio conferencing bridge Configure an audio conference bridge number Configure a toll-free conference bridge number Assign a specific audio conferencing number to a user Configure toll-free audio conferencing Configure the audio conferencing numbers included in meeting invitations Configure and manage live events Configure the Live events settings Create and manage live events policies Configure meeting and event roles Configure live events with Teams, Yammer, and Microsoft Stream Configure and manage Teams Phone (35Ββ40%) Configure Teams Phone policies Create a dial plan Configure calling policies Configure call park policies Configure caller ID policies Configure call hold policies for users Configure outbound call restrictions Configure inbound call blocking Configure routing of unassigned numbers Assign voice policies through policy packages Configure compliance recording policies Configure auto attendants and call queues Design call flows for auto attendants and call queues Configure auto attendants and call queues Deploy channel-based call queues Configure resource accounts Assign licenses to resource accounts Assign phone number to resource accounts Assign a resource account to an auto attendant or call queue Configure Microsoft 365 groups for voicemail Interpret call queue conference mode Interpret call queue routing methods Configure holidays for auto attendants and call queues Configure custom Music on Hold (MoH) Assign a dynamic caller ID policy for call queues Configure dynamic emergency calling Design dynamic emergency calling scenarios Configure emergency calling locations Configure emergency calling policies Configure networks and locations (Location Information Service (LIS)) Validate emergency address and emergency calling from Teams clients Enable external location lookup mode Configure and manage users for Teams Phone Assign a Teams Phone Standard license Assign a Teams Calling Plan Assign user dial plans Assign phone numbers to users by using the Microsoft Teams admin center Assign phone number to users by using PowerShell Assign a verified emergency address location Assign a calling policy to a user Assign a voice routing policy to a Direct Routing user Configure and manage calling features for Teams Phone Configure voicemail for users Configure group call pickup for users Configure Call Forwarding Configure Simultaneous Ring Configure call delegation for users Enable and configure audio conferencing for a user Assign a Dial-out from meetings policy for a user Assign a call hold policy for a user Configure and manage Direct Routing for Teams Phone Configure connectivity for Teams Phone to a SBC Create and configure an online PSTN gateway Create PSTN usage records Create and configure a voice route Create and configure voice routing policies Validate Direct Routing SBC connectivity Troubleshoot firewall issues for Direct Routing Troubleshoot certificate issues for Direct Routing Troubleshoot Direct Routing SBC connectivity Troubleshoot SIP option issues for Direct Routing Investigate and diagnose calling issues by using an SBC SIP trace Design and configure Location-Based Routing (LBR) Design and configure Local Media Optimization (LMO) Configure trunk translation rules Configure on-network conferencing for Direct Routing Configure an SBA Configure and manage Teams Rooms and devices (15β20%) Maintain Teams Rooms and devices Configure device settings Configure IP phone policies Configure local network settings Configure security and updates Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings Create and configure device configuration profiles Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal Configure Intune policies for Teams devices Enable advanced voice capabilities for shared space devices Deploy common area phones Create and manage Teams device tags Deploy Android devices remotely Configure SIP Gateway Monitor Teams device health Troubleshoot authentication issues Troubleshoot update issues Troubleshoot remote provisioning issues Troubleshoot Bluetooth beaconing Configure and manage Teams Rooms on a Surface Hub or Windows Configure the authentication type during a Surface Hub out-of-box -experience (OOBE) setup Configure meeting room settings on a Surface Hub device Create and validate a Surface Hub provisioning package Assign a provisioning package to a Surface Hub Specify domain group policy exclusions for Teams Rooms on Windows Configure custom displays for Teams Rooms on Windows Customize meeting room settings by using XML files on Windows Configure settings for peripherals for Teams Room on Windows Configure optional features for Teams Rooms and devices Configure HDMI ingest and options Configure a content camera Configure Teams casting Auto accept a proximity join Allow room remote Configure an intelligent speaker Configure Direct Guest Join Configure hot desking on Teams shared devices QUESTION 1 DRAG DROP You are replacing the on-site PBX at the Georgia warehouse with Teams. You need to maintain the functionality of the PBX after migrating to Teams. Which sequence of steps should you perform? To answer, drag the appropriate steps to the correct locations. Each step may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer: Explanation: QUESTION 2 You need to recommend a solution for the new United Kingdom retail site. The solution must meet the technical requirements. Which three actions should you include in the recommendation? Each correct answer presents part of the solution. NOTE Each correct selection is worth one point. A. From the Microsoft Teams admin center, assign a voice routing policy to the users. B. From the Microsoft 365 admin center, modify the office phone numbers of the users. C. From the Microsoft Teams admin center, modify the dial-out settings of the users. D. From the Microsoft Teams admin center, assign the phone numbers to the users. E. From the Microsoft Teams admin center, order five user numbers. F. From the Microsoft 36S admin center, create a support ticket to request five phone numbers. G. From the Microsoft Teams admin center, assign a calling policy to the users. Answer: ACE Explanation: QUESTION 3 You are configuring the new call queue to replace the response group. Which setting should you disable to ensure that the agents can receive calls from the call queue? A. Music on hold B. Attendant routing C. Conference mode D. Round robin Answer: C QUESTION 4 HOTSPOT You need to assign a phone number to User1 to meet the technical requirements. How should you complete the command? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Answer: Explanation: QUESTION 5 HOTSPOT You need to ensure that numbers dialed from the Melbourne warehouse conform to the dialing rules of the phone earner. How should you complete the command? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Answer: Explanation: Box 1: Grant-CsDialOutPolicy Box 2: ‘^+613(d(9})$’ Make The Best Choice Chose – Joogate Make yourself more valuable in today’s competitive computer industry Joogate’s preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. We provide the most excellent and simple method to pass your Microsoft Microsoft 365 MS-721 exam on the first attempt . will prepare you for your exam effectively. MS-721 Study Guide. Your exam will download as a single MS-721 PDF or complete MS-721 preparation material as well as over +4000 other technical exam PDF and study material downloads. 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