PEGAPCDC87V1 – Q&A PDF Exam

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Exam Code: PEGAPCDC87V1 Language: English | French Retirement Date: N/A Number of Questions: 60 Questions Duration: 1 hr 30 mins Passing Score: 70% The Certified Pega Decisioning Consultant certification is for professionals participating in the design and development of a Pega Customer Decision Hub™ solution. This certification ensures you have the skills to apply design principles of Next-Best-Action Designer, Decision Strategies, and Predictive Analytics. The exam includes multiple choice, scenario, and drag/drop questions. Prerequisites Decisioning Consultant Next-Best-Action concepts (9%) One-to-one customer engagement Optimize the customer value in the contact center Essentials of always-on outbound Define the starting population Actions and treatments (14%) Define and manage customer actions Present a single offer on the web Define an action for outbound Engagement policies (11%) Define customer engagement policies Create an engagement strategy Contact policy and volume constraints (12%) Avoid overexposure of actions Avoid overexposure of actions on outbound Limit action volume on outbound AI and Arbitration (9%) Action arbitration Action prioritization with AI Prioritize actions with business levers Channels (11%) Real-time containers Create a real-time container Send offer emails Share action details with third-party distributors Decision strategies (26%) Create and understand decision strategies Create engagement strategies using customer credit score Create eligibility rules using customer risk segments Business agility for 1:1 customer engagement (9%) Agility in a customer engagement project Change management process Building your business operations team Life cycle of a change request Change request types Launching a new offer on web Updating existing actions Implementing business changes in revision management Sample Question and Answers QUESTION 1 When a customer is offered an action that they already accepted, this is because_________. A. the strategy is not customized to exclude previously accepted offers B. there are no suppression rules defined C. the actions are filtered based on eligibility D. the customer intent was captured incorrectly Answer: A Explanation: ï‚ꞏ Identify the issue: When a customer receives an offer they have already accepted, it suggests that the decision strategy did not consider previous interactions. ï‚ꞏ Check strategy customization: Strategies in Pega CDH can be customized to include rules that prevent the same offer from being presented again. ï‚ꞏ Confirm the exclusion of previous offers: Specifically, you need to ensure that there is a suppression rule or a logic to check the Interaction History to exclude previously accepted offers. ï‚ꞏ Reference: Refer to the section on “Next-Best-Action Designer constraints” and “Engagement policies” in the Pega Customer Decision Hub User Guide. These sections explain how to configure rules to prevent repetitive offersï‚ꞏ. QUESTION 2 The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe. The details of the shoes are provided in the following table: According to the decision strategy, what is the output of component in the blank space highlighted in red? A. Nike, Adidas, Puma, Reebok B. Reebok, Puma, Adidas, Nike C. Reebok D. Nike Answer: C Explanation: ï‚ꞏ Understand the strategy objective: The decision strategy is designed to output the most profitable shoe. The profit is calculated as Profit = Price – Cost. ï‚ꞏ Evaluate the provided data: Nike: Profit = $69 – $59 = $10 Adidas: Profit = $65 – $45 = $20 Puma: Profit = $85 – $65 = $20 Reebok: Profit = $75 – $120 = $20 ï‚ꞏ Determine the most profitable shoe: According to the calculations, Reebok has the highest profit ($20). ï‚ꞏ Fill in the blank: Therefore, the output of the component in the blank space highlighted in red should be Reebok, which has the highest profit. ï‚ꞏ Reference: The strategy design and output decision rules are outlined in the sections on “Understanding Next-Best-Action Designer arbitration” and “Next-Best-Action strategy framework components” in the Pega Customer Decision Hub User Guideï‚ꞏ. QUESTION 3 The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe. The details of the shoes are provided in the following table: What is the number of outputs that each component has? A. Set-Property=1, Results=4 B. Set-Property=4, Results=4 C. Set-Property=1, Results=1 D. Set-Property=4, Results=1 Answer: B Explanation: Set-Property Component: This component performs the calculation of profit for each of the four brands (Nike, Adidas, Puma, Reebok). Since the Set-Property component is configured to calculate profit for each brand individually, it processes four inputs, resulting in four outputs. Reference: Pega Decisioning and Strategy documentation indicates that each input passing through the Set-Property component results in a corresponding output, reflecting the application of the defined operation to each input. Results Component: This component collects the outputs from the Set-Property component and simply passes them through, leading to four outputs. Reference: Based on the decision strategy framework, the Results component consolidates the outputs from the prior component and maintains the count of outputs it receives. Thus, both components handle and produce outputs corresponding to each brand processed, which are four in total QUESTION 4 U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income. What changes do you need to make in the decision strategy for the updated scorecard to take effect? A. Remap the scorecard property in the decision strategy for the change to take effect. B. Add a new Group By component for the mortgage limit calculation. C. The score calculation is independent of the strategy and no change is required. D. A new proposition filter needs to be configured in the strategy to filter on customer income. Answer: A Explanation: Updating Scorecard in Decision Strategy: When a scorecard rule is updated to include a new property such as customer income, it is essential to reflect this change in the decision strategy. The scorecard properties must be correctly mapped to ensure the new calculations are utilized. Reference: According to Pega’s guidelines for integrating scorecard updates within decision strategies, any changes in the scorecard attributes require remapping within the decision strategy to ensure the new data is correctly processed and utilized in decision-making. QUESTION 5 To reference a customer property in a strategy, you need to prefix the property name with the keyword______________. A. ” .” B. “Customer.” C. “Data.” D. No prefix. Use directly the property name. 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