70-622
Pro: Microsoft Desktop Support – ENTERPRISE
Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians
Audience Profile
Candidates for Exam 70-622: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians are IT professionals who work in an upper mid-sized organization or enterprise environment that uses Windows Vista. They have experience with previous versions of the Windows operating system and might have experience with Windows Server operating systems.
Candidates have experience deploying Windows Vista, managing security, and troubleshooting network-related issues with Windows Vista. Candidates should have at least three to five years of experience as a tier-2-level or lead desktop support technician.
Credit Toward Certification
Exam 70-622: Pro: Microsoft Desktop Support – ENTERPRISE: counts as credit toward the following certification(s):Microsoft Certified IT Professional (MCITP): Enterprise Support Technician
This Training will Cover
Candidates have experience deploying Windows Vista, managing security, and troubleshooting network-related issues with Windows Vista. Candidates should have at least three to five years of experience as a tier-2-level or lead desktop support technician.
Deploying Windows Vista
Analyze the business environment and select an appropriate deployment method.
Prepare a system for clean installation or upgrade.
Deploy Windows Vista from a custom image.
Perform post-installation tasks.
Troubleshoot deployment issues.
Managing Windows Vista Security
Configure and troubleshoot security for Windows Internet Explorer 7.
Troubleshoot security configuration issues.
Troubleshoot Windows Firewall issues.
Troubleshoot Windows Defender issues.
Apply security updates.
Configure and troubleshoot access to resources.
Troubleshoot authentication issues.
Configure and troubleshoot User Account Control.
Managing and Maintaining Systems That Run Windows Vista
Troubleshoot policy settings.
Configure and manage the Task Scheduler.
Configure and troubleshoot Event Forwarding.
Apply and troubleshoot updates.
Troubleshoot performance and reliability issues.
Configuring and Troubleshooting Networking
Configure and troubleshoot network protocols.
Configure and troubleshoot network services at the client level.
Configure and troubleshoot remote access.
Troubleshoot connectivity issues.
Configure and troubleshoot wireless networking.
Configure network security.
Troubleshoot access to network resources.
Supporting and Maintaining Desktop Applications
Support deployed applications.
Troubleshoot software restrictions.
Maintain desktop applications.
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