CIS-FSM – Q&A PDF Exam

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To achieve the professional designation of ServiceNow Certified Implementation Specialist – Field Service Management from the ServiceNow, candidates must clear the CIS-FSM Exam with the minimum cut-off score. For those who wish to pass the ServiceNow Field Service Management Implementation Specialist certification exam with good percentage, please take a look at the following reference document detailing what should be included in ServiceNow CIS�’Field Service Management Exam preparation. The ServiceNow CIS-FSM Exam Summary, Body of Knowledge (BOK), Sample Question Bank and Practice Exam provide the basis for the real ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM) exam. We have designed these resources to help you get ready to take ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM) exam. If you have made the decision to become a certified professional, we suggest you take authorized training and prepare with our online premium ServiceNow Field Service Management Implementation Specialist Practice Exam to achieve the best result. ServiceNow CIS-FSM Exam Summary: Exam Name ServiceNow Certified Implementation Specialist – Field Service Management Exam Code CIS-FSM Exam Fee USD $450 Exam Duration 180 Minutes Number of Questions 60 Passing Score Pass / Fail Format Multiple Choice Questions Books / Trainings Field Service Management (FSM) Fundamentals Field Service Management (FSM) Implementation Schedule Exam Webassessor Sample Questions ServiceNow CIS�’Field Service Management Exam Sample Questions and Answers Practice Exam ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM) Practice Test Topic Details Weights Field Service Management Fundamentals – 50% – Field service types, modules and industry use cases. – Field Service Management solution features – Process lifecycle, personas, roles, and related terminology – Work order initiation, qualification, scheduling and dispatch, and delivery and confirmation activities – Time recording for FSM – Managing agent and team calendars – Managing field service skills Implementation Planning – 5% – Preparation activities stakeholders, and good practices – ServiceNow maturity levels – Integrations with applications and data sources Implementing Field Service Processes – 38% – Establishing foundational data (locations, groups, users, customer accounts, contacts, stockrooms, and assets) – Configuring field service business process, assignment, and add-ons – Configuring work order templates, skills, and questionnaires – Planned maintenance – Inventory management and parts sourcing and transfer process – Scheduling and dispatch features, processes, and automation – Advanced time recording, rate types, labor rate cards, and time sheet policies Implementing Related Processes – 7% – Customer experience features – Appointment Booking configuration – Targeted communications – Contextual knowledge – Advanced and extended capabilities – Set up and usage of Now Agent mobile application Both ServiceNow and veterans who’ve earned multiple certifications maintain that the best preparation for a ServiceNow CIS-FSM professional certification exam is practical experience, hands-on training and practice exam. This is the most effective way to gain in-depth understanding of ServiceNow CIS�’Field Service Management concepts. When you understand techniques, it helps you retain ServiceNow Field Service Management Implementation Specialist knowledge and recall that when needed. Sample Question and Answers QUESTION 1 A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service? A. Reactive field service B. Internal field service C. External field service D. Predictive field service Answer: B QUESTION 2 What field service model is used for maintenance at regular intervals? A. Predictive B. Project C. Reactive D. Planned Answer: D QUESTION 3 What state must a work order request be in to set dependencies for work order tasks? A. Draft B. Approved C. Qualified D. Waiting Approval E. Awaiting Qualification Answer: E QUESTION 4 What do administrators use to create questionnaires for work orders and work order tasks? A. Process Automaton Designer B. Targeted Communication C. Survey Designer D. Assessment Designer Answer: C QUESTION 5 When can work order tasks be dispatched? A. Parts have been sourced B. Field agent is assigned C. Customer books an appointment D. Dispatch group is assigned Answer: B QUESTION 6 Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability? A. Outlook calendar B. Agent calendar C. Team calendar D. Google calendar Answer: C Make The Best Choice Chose – Joogate Make yourself more valuable in today’s competitive computer industry Joogate’s preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. We provide the most excellent and simple method to pass your ServiceNow ServiceNow Certified Implementation Specialist CIS-FSM exam on the first attempt . will prepare you for your exam effectively. CIS-FSM Study Guide. 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